Shopping Ballet Papier Products

It's easy to Shop Ballet Papier products! We have tried to make our web site as user friendly as possible to ensure that you can select the products you want quickly and easily!

Order through Ballet Papier Online Shop
Ordering on Ballet Papier web site couldn't be easier. Simply add the items you require to your on-line shopping basket and when you've got everything you need continue to the checkout for payment processing.

At the checkout you can either opt to pay on-line by PayPal account or with credit or debit card .

 

Secure Online Payments

Payment on line with Ballet Papier is safe and secure, our checkout process is secured by SSL technology. And we use PayPal, the world’s most widely used payment acquirer.

On completion of your order you will be given a confirmation order number. Please make a note of this order number should you need to contact us regarding your order.

Once you make payment, you will receive an email from PayPal with confirmation of your payment. Please note: Should you not receive this email, please do contact us, as this may mean that your payment has not transacted and may delay your order.

 

Production, Postage & Delivery
All orders are usually processed within 24 to 72 hours of receipt of payment. Items are made by order and production take between 

2 to 7 business days. After production, items are sent to the customer directly from our producer's factories and warehouses from different parts of the globe (USA, Mexico, Europe, Australia and Japan).

 

The shipping time will depend on your territory and it's possible that your order arrives in one or more parcels.

As a general guide, you should expect to receive your goods once you get your tracking number by email within 3-4 working days for USA deliveries, within 2 -10 business days to Canada, within 2 -7 working days to the EU countries, 7-12 working days to the rest of Europe, 2-14 days to AUstralia and 8-14 days to the rest of the world.  

Depending on your situation and your country laws, you may have to pay custom taxes to receive your order. This taxes don't depend on us and are subjected to each country's law.

Goods are shipped by different Contract Carrier well known companies (DHL, UPS, FedEx, TNT, GLS, ASM, Latvian Post) as appropriate.  If there is no one at the address given to accept delivery of the goods, the carrier will place a card through your letterbox to inform you that they were unable to deliver your order.  The carrier will endeavor to deliver your order on the next working day.

In case the package is sent back to our producer's warehouses because the package was unclaimed, we won't be responsible of the re-shipping costs and the refund may be partial since the company would have to support extra fees to getting the items back.

You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you. 

For further details on ordering and delivery please visit our  'Terms & Conditions' page.

Order Cancellation
You can cancel an order at any time prior to start the production process

(check in "Production, Postage & Delivery" section the timing of processment and produciton). You can do this by contacting us and we will cancel the order and refund any payments made. Although you may contact us by your preferred contact method, we recommend that you call us wherever possible, as we do not accept responsibility for delayed or non-receipt of emails or postal cancellation requests.

Returns & Exchanges

This is applied only to items purchased though www.balletpapier.com and not applied for products purchased in any other physical or on-line shop of our list of retailers.

We want you to be fully satisfied with every item you purchase from Ballet Papier. That's why we will accept replacements or refunds 5 days after receiving the products if the following conditions are met:

  • Defective product: we will replace it, make a refund or offer you a different item of equal value after evaluating the case. You must send us an email to sales@balletpapier.com indicating your order number and attaching a clear picture of the defective item within the stipulated period though sales@balletpapier.com.  We would take few days to evaluate your case and give you an answer.

  • Product that doesn't met the description of the website or that isn't the one you ordered: we will replace it or make a refund after evaluating the case. You must send us an email to sales@balletpapier.com indicating your order number and attaching a clear picture of the items you received within the stipulated period though sales@balletpapier.com.  We would take few days to evaluate your case and give you an answer.

  • All items must be unworn and in their original saleable condition

  • All Items must be in their original packaging with all their tags & labels attached

  • We do not cover the fees for re-shipping costs if the customer mistakes their address in the order form or the package has been unclaimed. Re-shipping fees will be charged to customer.

  • We don't accept changes nor returns of products when the order has been correctly supplied by us.

 

If you have any questions, please contact us.

 

For further details on ordering, delivery and returns, please visit our  'Terms & Conditions' page.

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